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Exclusively for Gentlemen 💪 Style & Comfort, Always Priority 🎯
Exclusively for Gentlemen 💪 Style & Comfort, Always Priority 🎯

FAQs

Product Usage & Care

1. How do I wear a Lyrical Toupee?

  1. Measure and mark your hairline on the scalp.

  2. Shave or trim the marked area clean.

  3. Wash and completely dry your scalp.

  4. Apply a thin layer of our official adhesive (glue or double-sided tape).

  5. Align the toupee to your hairline, press gently for 30 seconds.

  6. Visit a professional stylist to trim and blend the edges for a natural look.

2. What should I do when I receive my toupee?

  • Inspect packaging and product for damage.

  • Lay the toupee flat for 24 hours so the base relaxes and lies perfectly.

  • If needed, have it cut and styled by a professional.

3. How do I wash my toupee?

  1. Gently detangle before washing.

  2. Soak in cold or lukewarm water with mild wig shampoo.

  3. Place flat on a towel to air-dry—do not use a high-heat blow dryer.

  4. Once completely dry, style as desired; do not comb while wet.

4. Which activities are suitable when wearing a toupee?

  • Swimming, running, workouts: Secure with strong double-sided tape or adhesive; rinse and air-dry after.

  • Everyday wear, work, parties: Standard application; check adhesion periodically.

5. What material is the toupee made of?
All Lyrical Toupee systems are handcrafted from 100% premium human hair. They may be dyed darker and heat-styled (straightened, curled).

6. Base types & lifespan

  • French/Swiss Lace & Mono bases: 3+ months

  • Ultra-thin skin (poly) base: ½–1 month
    Proper care and correct adhesion can extend these lifespans.

7. How do I remove my toupee?

  1. Apply our adhesive remover along the perimeter.

  2. Wait a few minutes, then gently lift one edge, reapply remover if needed.

  3. Slowly peel off—never force it.

  4. Clean any adhesive residue from scalp and toupee base.

Shopping & Account

1. What if I have trouble logging in?

  • Use your registered email as the username.

  • Click “Forgot your password?” to reset via email.

  • Ensure cookies are enabled.

  • If the site is under maintenance, wait 30 minutes and retry.

  • Still locked out? Contact Customer Service for a temporary password.

2. Do you offer bulk-order discounts?

  • 10+ pieces: 5% off.（10 pieces: Contact Sales with product SKUs, quantities, timeline, and packaging needs for a custom quote and shipping savings.）

3. How do I add or remove items from my cart?

  • Sign in and click the cart icon (top right).

  • Click “Remove” next to an item to delete it.

  • Edit the “Qty” field to adjust quantity.

Payment

1. Which payment methods are accepted?

  • Credit/Debit Cards (Visa, MasterCard, Discover, JCB, Diners)

  • PayPal

  • Apple Pay, ShopPay (“Buy Now, Pay Later” with 0% interest)

2. Can I change billing or shipping information after payment?
Contact Customer Service immediately. If your order hasn’t shipped, we can update details (may incur fee). Shipped orders cannot be changed.

3. How will I know my payment was received?
You’ll receive a confirmation email, and your order status will show “Processing” in your account.

4. Do you issue invoices?
Yes. Once payment clears, an invoice is emailed to you automatically.

5. Why is payment verification required?
It’s a standard fraud-prevention step to ensure all transactions are authorized and secure.

Shipping

1. What shipping options do you offer?

  • US (Los Angeles) warehouse: Free 3-day delivery.

  • Global: Free standard shipping; delivery times vary by destination.

2. How do I modify shipping method or address?
Contact Customer Service ASAP. If not shipped, we can adjust (may require a fee); once shipped, changes are not possible.

3. When will my order arrive?

  • Processing time: 3 business days.

  • Transit time: Depends on destination and carrier; weather or customs may delay.

4. How do I track my order?
We email a tracking number within 2–3 business days of dispatch. If it doesn’t work after 3 days, contact us for assistance.

5. Who is responsible for customs duties?
Buyers pay all import duties, VAT, and clearance fees. If Customs detains or seizes your parcel, we assist with inquiries, but costs fall to you.

Returns & After-Sales

1. How do I cancel or modify my order?

  • Before payment: Orders expire automatically after 7 days.

  • After payment: Contact us immediately. If not shipped, we can cancel or adjust (fees may apply); shipped orders cannot be changed.

2. What is your return policy?

  • Free returns/exchanges within 30 days (item must be new, unworn, unwashed, with tags).

  • Only manufacturing defects or wrong shipments qualify.

  • Request an RMA with order number and photos; upon approval, follow return instructions.

3. How do I return items?
After RMA approval, we provide the return address. Clearly mark the RMA number on your package.

4. When can I exchange?
Only for defects or incorrect shipments, within 30 days of receipt and with RMA approval.